Terms of service

SLEEP SERENITY — TERMS OF SERVICE

Effective date: 23 April 2026

These Terms of Service ("Terms") govern your access to and use of the Sleep Serenity website, products, and services. By visiting our site, creating an account, or placing an order, you agree to these Terms.

1. ABOUT US

Sleep Serenity ("we", "us", "our") operates at [YOUR DOMAIN] and sells organic, melatonin-free sleep gummies and related wellness products. Our registered address is [YOUR BUSINESS ADDRESS], [STATE/PROVINCE], [COUNTRY].

Contact: hello@sleepserenity.com

2. ELIGIBILITY

You must be at least 18 years old to purchase from Sleep Serenity. By placing an order, you confirm you are 18 or older and legally able to enter into a binding contract. We do not knowingly sell to or collect information from minors.

3. PRODUCTS

Sleep Serenity gummies are a dietary supplement, not a medication. Our products:

- Have not been evaluated by the FDA (or equivalent regulatory body in your jurisdiction)
- Are not intended to diagnose, treat, cure, or prevent any disease
- Are not a substitute for medical advice, diagnosis, or treatment

Always consult your doctor before taking any supplement, especially if you are:
- Pregnant or breastfeeding
- Taking prescription medications
- Managing a medical condition
- Under 18 years of age (our product is for adults only)

Stop use and contact a healthcare professional if you experience adverse reactions.

Product images on our site are representative. Actual packaging, colour, and gummy shape may vary slightly by batch. We reserve the right to reformulate, discontinue, or substitute ingredients of equivalent quality and functional effect without prior notice, within regulatory compliance.

4. ORDERS & PAYMENT

When you place an order you make an offer to purchase. We reserve the right to accept or decline any order at our discretion, including for:
- Suspected fraud
- Address or billing verification failures
- Pricing errors on our site
- Out-of-stock items
- Suspected violations of these Terms

All prices are listed in [YOUR CURRENCY] and are exclusive of applicable taxes and shipping unless stated. Payment is processed securely by Shopify Payments and third-party processors (Shop Pay, Apple Pay, PayPal, etc.). We never store full credit card details on our servers.

If there is a pricing error, we reserve the right to cancel the affected order and issue a full refund even after payment has been taken.

5. SUBSCRIPTIONS (AUTO-SHIP & SAVE)

By subscribing to our Auto-Ship programme, you authorise us to charge your payment method on each billing cycle at the current subscription price until you cancel.

- Subscriptions renew every 30 or 60 days depending on the plan you selected
- Prices, shipping fees, and applicable taxes are confirmed at each renewal
- You may pause, skip, modify, or cancel anytime from your customer account
- Changes must be made at least 48 hours before your next billing date to apply to that shipment
- By subscribing you agree to our Return & Refund Policy, which governs refund eligibility for subscription orders

We will notify you in advance if subscription pricing changes, giving you the opportunity to cancel before the next renewal.

6. SHIPPING

Our Shipping Policy is a separate document and forms part of these Terms. Please review it for full delivery terms, costs, and timelines.

7. RETURNS & REFUNDS

Our Return & Refund Policy is a separate document and forms part of these Terms. It governs all refund, return, and cancellation rights.

8. INTELLECTUAL PROPERTY

All content on the Sleep Serenity site — including the Sleep Serenity name, logo, product names, formulations, photography, written content, website design, and marketing materials — is our property or licensed to us, and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, redistribute, scrape, or use our content for any commercial purpose without prior written permission. Personal, non-commercial viewing of our site is permitted.

9. USER CONDUCT

You agree not to:
- Use our site for any unlawful purpose
- Impersonate any person or misrepresent your affiliation
- Upload viruses, malware, or any malicious code
- Attempt to gain unauthorised access to our systems or other users' accounts
- Scrape, copy, or extract content without permission
- Harass, abuse, or threaten our staff or other customers
- Submit fraudulent reviews or testimonials

We reserve the right to terminate accounts, cancel orders, and take legal action in response to violations.

10. USER REVIEWS & CONTENT

When you submit a review, testimonial, photo, or other content to us (via the site, email, or social media tagged with our handles), you grant Sleep Serenity a non-exclusive, royalty-free, worldwide, perpetual licence to use, display, reproduce, and adapt that content for marketing purposes, with attribution where reasonable.

You confirm that content you submit is your original work, is truthful, and does not infringe anyone else's rights.

11. DISCLAIMERS

Our site and products are provided "as is" and "as available". While we make every effort to ensure accuracy, we do not warrant that:
- The site will be uninterrupted or error-free
- Product descriptions, ingredients, or nutritional information are always 100% error-free (we correct errors promptly when identified)
- Results claimed in testimonials or marketing will apply to every individual — sleep improvements vary person to person

Individual testimonials reflect real customer experiences but are not a guarantee of results.

12. LIMITATION OF LIABILITY

To the maximum extent permitted by law, Sleep Serenity, its directors, employees, and affiliates shall not be liable for:
- Indirect, incidental, consequential, or punitive damages
- Loss of profit, data, or goodwill
- Any damages exceeding the amount you paid us in the 12 months preceding the claim

Nothing in these Terms limits liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

13. INDEMNIFICATION

You agree to indemnify and hold harmless Sleep Serenity from any claims, damages, or expenses arising from your breach of these Terms, misuse of our products, or violation of any third-party rights.

14. CHANGES TO THESE TERMS

We may update these Terms from time to time. The "Effective date" at the top reflects the latest revision. Material changes will be communicated via email to subscribers or notice on the site. Continued use of the site after changes take effect constitutes acceptance.

15. GOVERNING LAW

These Terms are governed by the laws of [STATE/PROVINCE], [COUNTRY], without regard to conflict of law principles. Any disputes shall be resolved in the courts of that jurisdiction, except where local consumer protection law grants you the right to bring proceedings in your home jurisdiction.

16. SEVERABILITY

If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full effect.

17. CONTACT

Questions about these Terms? Reach us at:

Sleep Serenity
Email: hello@sleepserenity.com